Revised 8/13/13 pod@uw.edu 206-543-1957 Page 1 of 12 POD Quarterly Courses & Related Competencies Competencies are skills or behaviors that are essential for success in specific roles. In this document, you'll find more than twenty competencies as defined by POD, as well as a list of classes that can help you develop each competency. COMPETENCIES: COACHING AND MENTORING.2? COLLABORATION.2? COMMUNICATION.3? CREATIVE THINKING 4? FUNCTIONAL EXPERTISE 4? INFLUENCING OTHERS.5? INTERPERSONAL RELATIONS.6? LEADING CHANGE.7? LEADING OTHERS.7? MANAGING SELF 8? ORGANIZATIONAL AWARENESS 8? PLANNING AND ORGANIZING.9? PROBLEM SOLVING AND DECISION-MAKING 9? PROCESS IMPROVEMENT 9? RECOGNIZING OTHERS 10? SERVICE ORIENTATION 10? SPEAKING AND PRESENTING.10? STRATEGIC THINKING 11? TEAMWORK.11? VALUING THE INDIVIDUAL 12? WRITING 12? Revised 8/13/13 pod@uw.edu 206-543-1957 Page 2 of 12 Coaching and Mentoring Q1410 Directing and Delegating Work Q0850 How to Give and Receive Feedback Competency Description: y bring out best in others; champion development and advancement of others y impart skills, practical knowledge, and personal experiences to benefit others y provide a stimulating and challenging environment that encourages creativity and training/education y facilitate improved individual or work/team performance Q0420 Leadership for Leads Q0640 Leadership Style Makes a Difference Q0200 Learning to Lead Q0070 Managing Corrective Action the UW Way Q0570 Managing Employee Performance Q1210 Motivating Employees Q0100 Onboarding: "Sink or Swim" is Not A New Employee Orientation Q1360 Promoting Accountability in the Workplace Q0490 Supervision Basics Q0331 Training, Coaching, and Mentoring for Success Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Collaboration Q1200 Cultivating Cultural Competence Competency Description: y build good working relationships y cooperate to achieve results y rely on mutual participation rather than directives or delegation y use effective skills/techniques to facilitate consensus decision-making Q1020 Developing Dynamic Team Skills Q1240 Increasing Your Influence Q0730 Working Across Generations Competency?may?also?apply?to?the?following?course(s):? Q0260 Building a Positive Work Culture Q0950? Building on Emotional Intelligence: Transforming Communication Through Empathy Q0300 Conflict Resolution Skills for Health Care Professionals Q0230 Conflict Management Q1310 Designing the End-User Experience Q0110 Emotional Intelligence Q1160 Master Process Planning Q0450 Planning and Facilitating Effective Meetings Q1170 Process Improvement Tools Q1350 Project Management for the Non-Project Manager Q1360 Promoting Accountability in the Workplace Q1290 Strategic Planning Tools Q1030 Strategies to Overcome the Five Dysfunctions of a Team Q0240 Supervising in a Diverse Workplace Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Revised 8/13/13 pod@uw.edu 206-543-1957 Page 3 of 12 Communication Q0950? Building on Emotional Intelligence: Transforming Communication Through Empathy Competency Description: y listen actively and effectively y ask substantive questions y accurately paraphrase concepts and information presented by others y articulate thoughts and ideas effectively Q0030? Communication Style: Creating Positive Relationships and Results Q0040? Communications Q0300? Conflict Resolution Skills for Health Care Professionals Q0230? Conflict Management Q1200? Cultivating Cultural Competence Q0220? Customer Service Excellence Q0000? Developing Assertiveness Skills Q0050? Difficult People and Difficult Behavior: Tips, Tactics, and Tools Q0110? Emotional Intelligence Q0850? How to Give and Receive Feedback Q1240? Increasing Your Influence Q0640? Leadership Style Makes a Difference Q0570? Managing Employee Performance Q0620? Presentation Excellence Q0240? Supervising in a Diverse Workplace Q0490? Supervision Basics Q0331? Training, Coaching, and Mentoring for Success Q0060 Turning Negative Emotions Into Positive Outcomes Q0730? Working Across Generations Competency?may?also?apply?to?the?following?course(s):? Q0260 Building a Positive Work Culture Q1280 Business Email Etiquette and Management Q0010 Business Writing Fundamentals Q1020 Developing Dynamic Team Skills Q0050 Difficult People and Difficult Behavior: Tips, Tactics, and Tools Q0720 Learning to Lead Q0200 Making the Move from Peer to Supervisor Q1370 Not-So-Simple Sentence – Revisiting Punctuation and Grammar, The Q0170 Planning and Facilitating Effective Meetings Q0450 Proofreading and Editing Q0470 Strategies to Overcome the Five Dysfunctions of a Team Q1380 Writing Minutes and Meeting Notes Q1400 Trust Advantage, The SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series Revised 8/13/13 pod@uw.edu 206-543-1957 Page 4 of 12 Creative Thinking Q1310 Designing the End-User Experience Competency Description: y demonstrate innovative and creative thinking processes y imagine new solutions y contribute original ideas to your work y use and recommend new and different ways to perceive and approach problems SLP20* SLP Level 2: Leadership Agility Series ? Competency may also apply to the following course(s): Q0260 Building a Positive Work Culture Q1020? Developing Dynamic Team Skills Q0910 ? Discovering Your Dependable Strengths Q1240 Increasing Your Influence Q1251 Kaizen Methods and Practice Q0720 Learned Optimism: Understanding Your Explanatory Style Q1390 Navigating Change in a Complex World Q0060 Turning Negative Emotions Into Positive Outcomes Functional Expertise Q0530? Basics of UW Procurement Competency Description: y understand what knowledge and skills are needed for your job y successfully perform specialized or technical functions of your job y understand how your job relates to other roles within your unit and the University Q0010 Business Writing Fundamentals Q1280 Business Email Etiquette and Management Q0600? Compensation: The Basics Q0350? Employment Law and UW Policies Q0360? Ethics Law and the U, The Q0550? Facilities and Administrative Rate Calculation Q0090? Foundations of Fiscal Reporting Q0390? Good Internal Practices and Fraud Prevention Tips Q0403? Grant and Contract Fiscal Administration: Compliance Q0140? Interviewing Job Candidates Q0121 Introduction to Research Administration Q0150? Labor Relations Skills Q0160? Leave Record Maintenance Q0440? Managing Your Department's Money to Withstand Audit Q0180? Medical Terminology Q1370 Not-So-Simple Sentence – Revisiting Punctuation and Grammar, The Q1340 Overcoming Barriers to Care Q0190? Payroll: the Basics Q0404? Post-Award Financial Administration: Processes, Offices, and Best Practices Q0620? Presentation Excellence Q0460? Project Management Essentials Q0470? Proofreading and Editing Q0590? Recharge Center Seminar Q0980? SAGE 101: Creating and Submitting eGC1s Q0490? Supervision Basics Q0331 Training, Coaching, and Mentoring for Success Q1050? UW Hiring Processes: Introduction to UWHIRES Q1380 Writing Minutes and Meeting Notes SLPQU? Strategic Leadership Program Revised 8/13/13 pod@uw.edu 206-543-1957 Page 5 of 12 Influencing Others Q0260 Building a Positive Work Culture Competency Description: y use appropriate strategies to gain acceptance of ideas, plans, or activities y project confidence y use persuasion to bring others around to a point of view y achieve results through directions, delegation, negotiation, and collaboration Q0950 Building on Emotional Intelligence: Transforming Communication Through Empathy Q1310 Designing the End-User Experience Q1020 Developing Dynamic Team Skills Q1240 Increasing Your Influence Q0640 Leadership Style Makes a Difference Q1410 Likeability Factor, The Q1360 Promoting Accountability in the Workplace Q0060 Turning Negative Emotions Into Positive Outcomes Competency may also apply to the following course(s): Q0030 Communication Style: Creating Positive Relationships and Results Q0040 Communications Q0300 Conflict Resolution Skills for Health Care Professionals Q1200 Cultivating Cultural Competence Q0000 Developing Assertiveness Skills Q0110 Emotional Intelligence Q0850 How to Give and Receive Feedback Q1210 Motivating Employees Q0240 Supervising in a Diverse Workplace Q0331 Training, Coaching, and Mentoring for Success Q1400 Trust Advantage, The Q1330 Unlocking Possibility Q0730 Working Across Generations SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series Revised 8/13/13 pod@uw.edu 206-543-1957 Page 6 of 12 Interpersonal Relations Q0260 Building a Positive Work Culture Competency Description: y build rapport with others y see another person's perspective and empathize with their feelings y pay attention to emotional cues and show sensitivity to customers, clients, and stakeholders y demonstrate awareness of other people's skills and ideas y deal with difficult people and challenging or volatile situations Q0950 Building on Emotional Intelligence: Transforming Communication Through Empathy Q0030 Communication Style: Creating Positive Relationships and Results Q0040 Communications Q0300 Conflict Resolution Skills for Health Care Professionals Q0230 Conflict Management Q1200 Cultivating Cultural Competence Q0220 Customer Service Excellence Q0000 Developing Assertiveness Skills Q1020 Developing Dynamic Team Skills Q0050 Difficult People and Difficult Behavior: Tips, Tactics, and Tools Q0110 Emotional Intelligence Q0850 How to Give and Receive Feedback Q1240 Increasing Your Influence Q0640 Leadership Style Makes a Difference Q1420 Likeability Factor, The Q0570 Managing Employee Performance Q0450 Planning and Facilitating Effective Meetings Q1030 Strategies to Overcome the Five Dysfunctions of a Team Q0240 Supervising in a Diverse Workplace Q0490 Supervision Basics Q0331 Training, Coaching, and Mentoring for Success Q0060 Turning Negative Emotions Into Positive Outcomes Q0730 Working Across Generations Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Competency may also apply to the following course(s): Q0720 Learned Optimism: Understanding Your Explanatory Style Revised 8/13/13 pod@uw.edu 206-543-1957 Page 7 of 12 Leading Change Q1310 Designing the End-User Experience Competency Description: y articulate the need for and value of change y lead people and organization through planned and unplanned change with confidence and clear direction y communicate during change y comfortable with ambiguity Q1251 Kaizen Methods and Practice Q0200 Learning to Lead Q1160 Master Process Planning Q1170 Process Improvement Tools Q0460 Project Management Essentials Q1290 Strategic Planning Tools SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series Competency may also apply to the following course(s): Q1200 Cultivating Cultural Competence Q1210 Motivating Employees Leading Others Q1410 Directing and Delegating Work Q0420 Leadership for Leads Competency Description: y focus and lead others to obtain a common goal y guide other people by providing direction, support, and a positive example y willing to put self "on the line," sometimes making unpopular decisions for good of the organization y instill in others a desire to achieve challenging objectives through goal- setting, high expectations, use of rewards, etc. y connect with staff informally, removing communication barriers and demonstrating accessibility Q0640 Leadership Style Makes a Difference Q0200 Learning to Lead Q0170 Making the Move From Peer to Supervisor Q0570 Managing Employee Performance Q1210 Motivating Employees Q1360 Promoting Accountability in the Workplace Q0240 Supervising in a Diverse Workplace Q0490 Supervision Basics Q0331 Training, Coaching, and Mentoring for Success Q1290 Strategic Planning Tools Q0730 Working Across Generations SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series ? Competency?may?also?apply?to?the?following?course(s):? Q0230 Conflict Management Q1200 Cultivating Cultural Competence Q0110 Emotional Intelligence Q0850 How to Give and Receive Feedback Q1240 Increasing Your Influence Q0450 Planning and Facilitating Effective Meetings Q1420 Likeability Factor, The Q0460 Project Management Essentials Q1350 Project Management for the Non-Project Manager Q1400 Trust Advantage, The Revised 8/13/13 pod@uw.edu 206-543-1957 Page 8 of 12 Managing Self Q1130 Assessing Your Career Fit Competency Description: y view yourself as in control of your own actions y manage own time to maximum advantage on a daily basis y allocate time and resources productively y work productively under pressure; cope with stress y know when to lead and when to follow Q0950 Building on Emotional Intelligence: Transforming Communication Through Empathy Q0030 Communication Style: Creating Positive Relationships and Results Q0300 Conflict Resolution Skills for Health Care Professionals Q1200 Cultivating Cultural Competence Q0000 Developing Assertiveness Skills Q0050 Difficult People and Difficult Behavior: Tips, Tactics, and Tools Q0910 Discovering Your Dependable Strengths Q0110 Emotional Intelligence Q0360 Ethics Law and the U, The Q0720 Learned Optimism: Understanding Your Explanatory Style Q0170 Making the Move From Peer to Supervisor Q0700 Managing Paper, Projects, and Priorities Q0430 Managing Stress Q1390 Navigating Change in a Complex World Q0510 Time Management Q0060 Turning Negative Emotions Into Positive Outcomes Q1330 Unlocking Possibility SLPQU Strategic Leadership Program Competency may also apply to the following course(s): Q1280 Business Email Etiquette and Management Q0230 Conflict Management Q0220 Customer Service Excellence Q1020 Developing Dynamic Team Skills Q1240 Increasing Your Influence Q0640 Leadership Style Makes a Difference Organizational Awareness Q1240 Increasing Your Influence Competency Description: y understand organizational structure and how to maneuver within it y recognize the dynamics of workplace politics y develop a network of contacts to reach goals y communicate strategically and effectively about organizational matters Q0150 Labor Relations Skills Q0170 Making the Move From Peer to Supervisor Q0490 Supervision Basics SLP20* SLP Level 2: Leadership Agility Series Competency may also apply to the following course(s): Q0260 Building a Positive Work Culture Q1200 Cultivating Cultural Competence Q1310 Designing the End-User Experience Q0070 Managing Corrective Action the UW Way Q0570 Managing Employee Performance Q1030 Strategies to Overcome the Five Dysfunctions of a Team SLPQU Strategic Leadership Program Revised 8/13/13 pod@uw.edu 206-543-1957 Page 9 of 12 Planning and Organizing Q1280 Business Email Etiquette and Management Competency Description: y determine in advance the best methods to accomplish projects and tasks y balance task requirements within constraints of schedules and budgets y assign work, personnel, and resources appropriately y develop contingency plans Q1310 Designing the End-User Experience Q1410 Directing and Delegating Work Q1251 Kaizen Methods and Practice Q0700 Managing Paper, Projects, and Priorities Q1160 Master Process Planning Q1390 Navigating Change in a Complex World Q0450 Planning and Facilitating Effective Meetings Q1170 Process Improvement Tools Q0460 Project Management Essentials Q1350 Project Management for the Non-Project Manager Q1180 Rapid Process Improvement Q1290 Strategic Planning Tools Q0510 Time Management Problem Solving and Decision-Making Q1310 Designing the End-User Experience Competency Description: y analyze causes and components of problems y understand complexities and draw accurate inferences and conclusions y use sound judgment to generate innovative solutions to problems y make good decisions with incomplete, ambiguous, or conflicting information Q1251 Kaizen Methods and Practice Q1160 Master Process Planning Q1290 Strategic Planning Tools Competency may also apply to the following course(s): Q0220 Customer Service Excellence Q1020 Developing Dynamic Team Skills Q1030 Strategies to Overcome the Five Dysfunctions of a Team Q0490 Supervision Basics SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series Process Improvement Q1310 Designing the End-User Experience Competency Description: y utilize systematic process for making improvements y demonstrate commitment to continuous improvement in alignment with organizational goals y implement smooth transition to a new policy, procedure, or program y communicate effectively throughout the process Q1251 Kaizen Methods and Practice Q1160 Master Process Planning Q1170 Process Improvement Tools Q1180 Rapid Process Improvement Competency may also apply to the following course(s): Q0460 Project Management Essentials Q1350 Project Management for the Non-Project Manager Q0510 Time Management Q0331 Training, Coaching, and Mentoring for Success Revised 8/13/13 pod@uw.edu 206-543-1957 Page 10 of 12 Recognizing Others Q0260 Building a Positive Work Culture Competency Description: y recognize the need to reward the various ways others perform and contribute y encourage and acknowledge a job well done y demonstrate awareness of differing preferences for being acknowledged Q0850 How to Give and Receive Feedback SLPQU Strategic Leadership Program Competency may also apply to the following course(s): Q0950 Building on Emotional Intelligence: Transforming Conversations Through Empathy Q1200 Cultivating Cultural Competence Q0240 Supervising in a Diverse Workplace Q0730 Working Across Generations Service Orientation Q0220 Customer Service Excellence Competency Description: y understand needs of internal and external customers y meet customer expectations without compromising organizational values/policies y deliver products or services at or above required quality level Q1310 Designing the End-User Experience Competency may also apply to the following course(s): Q1280 Business Email Etiquette and Management Speaking and Presenting Q0450 Planning and Facilitating Effective Meetings Competency Description: y effectively explain concepts and ideas to others y contribute to group discussions y prepare accurate and concise presentations targeted to audience and purpose y set appropriate tone and context to engage an audience y articulately and persuasively speak in public Q0620 Presentation Excellence Q0331 Training, Coaching, and Mentoring for Success Revised 8/13/13 pod@uw.edu 206-543-1957 Page 11 of 12 Strategic Thinking Q1310 Designing the End-User Experience Competency Description: y understand importance of patterns and trends in the development of organizational strategies y clearly articulate vision and direction for the organization y implement long-term planning and identify performance targets Q1240 Increasing Your Influence Q1251 Kaizen Methods and Practice Q1160 Master Process Planning Q0460 Project Management Essentials Q1290 Strategic Planning Tools SLP20* SLP Level 2: Leadership Agility Series Competency may also apply to the following course(s): Q0140 Interviewing Job Candidates Q1170 Process Improvement Tools Q1350 Project Management for the Non-Project Manager Q1360 Promoting Accountability in the Workplace Q1180 Rapid Process Improvement Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Teamwork Q0030 Communication Style: Creating Positive Relationships and Results Competency Description: y share expertise with team members to achieve desired results y be aware of and manage interpersonal dynamics of the group y determine when your own opinion is and is not conducive to group goals y enable others to work effectively toward a common goal y support and celebrate team accomplishments Q1020 Developing Dynamic Team Skills Q1240 Increasing Your Influence Q1030 Strategies to Overcome the Five Dysfunctions of a Team Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Competency may also apply to the following course(s): Q0260 Building a Positive Work Culture Q0950 Building on Emotional Intelligence: Transforming Communication Through Empathy Q1200 Cultivating Cultural Competence Q0450 Planning and Facilitating Effective Meetings Q1350 Project Management for the Non-Project Manager Q0460 Project Management Essentials Q1360 Promoting Accountability in the Workplace Q0730 Working Across Generations Revised 8/13/13 pod@uw.edu 206-543-1957 Page 12 of 12 Valuing the Individual Q0260 Building a Positive Work Culture Competency Description: y understand and integrate concepts of diversity into your work y recognize that differences are a source of strength and use them to the benefit of projects or goals y demonstrate awareness of issues of age, gender, nationality, culture, religion, ethnic background, personality, and individual lifestyles y treat people with respect regardless of backgrounds, beliefs, or values that may be different from your own Q0950 Building on Emotional Intelligence: Transforming Communication through Empathy Q1200 Cultivating Cultural Competence Q0850 How to Give and Receive Feedback Q0240 Supervising in a Diverse Workplace Q0730 Working Across Generations Competency may also apply to the following course(s): Q0890 Business of Listening, The Q0030 Communication Style: Creating Positive Relationships and Results Q0040 Communications Q0640 Leadership Style Makes a Difference Q0570 Managing Employee Performance Q1210 Motivating Employees Q0490 Supervision Basics Q0331 Training, Coaching, and Mentoring for Success SLPQU Strategic Leadership Program Writing Q0010 Business Writing Fundamentals Competency Description: y prepare written communications that are clear, coherent, consistent, and correct y set appropriate tone and context to engage the audience y tailor writing appropriately for specific audiences and specific purposes (e.g., writing to summarize, writing to explain, writing to persuade) y edit and improve own and others' writing Q1280 Business Email Etiquette and Management Q1370 Not-So-Simple Sentence – Revisiting Punctuation and Grammar, The Q0470 Proofreading and Editing Q1380 Writing Minutes and Meeting Notes
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Revised 8/13/13 pod@uw.edu 206-543-1957 Page 1 of 12 POD Quarterly Courses & Related Competencies Competencies are skills or behaviors that are essential for success in specific roles. In this document, you'll find more than twenty competencies as defined by POD, as well as a list of classes that can help you develop each competency. COMPETENCIES: COACHING AND MENTORING.2? COLLABORATION.2? COMMUNICATION.3? CREATIVE THINKING 4? FUNCTIONAL EXPERTISE 4? INFLUENCING OTHERS.5? INTERPERSONAL RELATIONS.6? LEADING CHANGE.7? LEADING OTHERS.7? MANAGING SELF 8? ORGANIZATIONAL AWARENESS 8? PLANNING AND ORGANIZING.9? PROBLEM SOLVING AND DECISION-MAKING 9? PROCESS IMPROVEMENT 9? RECOGNIZING OTHERS 10? SERVICE ORIENTATION 10? SPEAKING AND PRESENTING.10? STRATEGIC THINKING 11? TEAMWORK.11? VALUING THE INDIVIDUAL 12? WRITING 12? Revised 8/13/13 pod@uw.edu 206-543-1957 Page 2 of 12 Coaching and Mentoring Q1410 Directing and Delegating Work Q0850 How to Give and Receive Feedback Competency Description: y bring out best in others; champion development and advancement of others y impart skills, practical knowledge, and personal experiences to benefit others y provide a stimulating and challenging environment that encourages creativity and training/education y facilitate improved individual or work/team performance Q0420 Leadership for Leads Q0640 Leadership Style Makes a Difference Q0200 Learning to Lead Q0070 Managing Corrective Action the UW Way Q0570 Managing Employee Performance Q1210 Motivating Employees Q0100 Onboarding: "Sink or Swim" is Not A New Employee Orientation Q1360 Promoting Accountability in the Workplace Q0490 Supervision Basics Q0331 Training, Coaching, and Mentoring for Success Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Collaboration Q1200 Cultivating Cultural Competence Competency Description: y build good working relationships y cooperate to achieve results y rely on mutual participation rather than directives or delegation y use effective skills/techniques to facilitate consensus decision-making Q1020 Developing Dynamic Team Skills Q1240 Increasing Your Influence Q0730 Working Across Generations Competency?may?also?apply?to?the?following?course(s):? Q0260 Building a Positive Work Culture Q0950? Building on Emotional Intelligence: Transforming Communication Through Empathy Q0300 Conflict Resolution Skills for Health Care Professionals Q0230 Conflict Management Q1310 Designing the End-User Experience Q0110 Emotional Intelligence Q1160 Master Process Planning Q0450 Planning and Facilitating Effective Meetings Q1170 Process Improvement Tools Q1350 Project Management for the Non-Project Manager Q1360 Promoting Accountability in the Workplace Q1290 Strategic Planning Tools Q1030 Strategies to Overcome the Five Dysfunctions of a Team Q0240 Supervising in a Diverse Workplace Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Revised 8/13/13 pod@uw.edu 206-543-1957 Page 3 of 12 Communication Q0950? Building on Emotional Intelligence: Transforming Communication Through Empathy Competency Description: y listen actively and effectively y ask substantive questions y accurately paraphrase concepts and information presented by others y articulate thoughts and ideas effectively Q0030? Communication Style: Creating Positive Relationships and Results Q0040? Communications Q0300? Conflict Resolution Skills for Health Care Professionals Q0230? Conflict Management Q1200? Cultivating Cultural Competence Q0220? Customer Service Excellence Q0000? Developing Assertiveness Skills Q0050? Difficult People and Difficult Behavior: Tips, Tactics, and Tools Q0110? Emotional Intelligence Q0850? How to Give and Receive Feedback Q1240? Increasing Your Influence Q0640? Leadership Style Makes a Difference Q0570? Managing Employee Performance Q0620? Presentation Excellence Q0240? Supervising in a Diverse Workplace Q0490? Supervision Basics Q0331? Training, Coaching, and Mentoring for Success Q0060 Turning Negative Emotions Into Positive Outcomes Q0730? Working Across Generations Competency?may?also?apply?to?the?following?course(s):? Q0260 Building a Positive Work Culture Q1280 Business Email Etiquette and Management Q0010 Business Writing Fundamentals Q1020 Developing Dynamic Team Skills Q0050 Difficult People and Difficult Behavior: Tips, Tactics, and Tools Q0720 Learning to Lead Q0200 Making the Move from Peer to Supervisor Q1370 Not-So-Simple Sentence – Revisiting Punctuation and Grammar, The Q0170 Planning and Facilitating Effective Meetings Q0450 Proofreading and Editing Q0470 Strategies to Overcome the Five Dysfunctions of a Team Q1380 Writing Minutes and Meeting Notes Q1400 Trust Advantage, The SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series Revised 8/13/13 pod@uw.edu 206-543-1957 Page 4 of 12 Creative Thinking Q1310 Designing the End-User Experience Competency Description: y demonstrate innovative and creative thinking processes y imagine new solutions y contribute original ideas to your work y use and recommend new and different ways to perceive and approach problems SLP20* SLP Level 2: Leadership Agility Series ? Competency may also apply to the following course(s): Q0260 Building a Positive Work Culture Q1020? Developing Dynamic Team Skills Q0910 ? Discovering Your Dependable Strengths Q1240 Increasing Your Influence Q1251 Kaizen Methods and Practice Q0720 Learned Optimism: Understanding Your Explanatory Style Q1390 Navigating Change in a Complex World Q0060 Turning Negative Emotions Into Positive Outcomes Functional Expertise Q0530? Basics of UW Procurement Competency Description: y understand what knowledge and skills are needed for your job y successfully perform specialized or technical functions of your job y understand how your job relates to other roles within your unit and the University Q0010 Business Writing Fundamentals Q1280 Business Email Etiquette and Management Q0600? Compensation: The Basics Q0350? Employment Law and UW Policies Q0360? Ethics Law and the U, The Q0550? Facilities and Administrative Rate Calculation Q0090? Foundations of Fiscal Reporting Q0390? Good Internal Practices and Fraud Prevention Tips Q0403? Grant and Contract Fiscal Administration: Compliance Q0140? Interviewing Job Candidates Q0121 Introduction to Research Administration Q0150? Labor Relations Skills Q0160? Leave Record Maintenance Q0440? Managing Your Department's Money to Withstand Audit Q0180? Medical Terminology Q1370 Not-So-Simple Sentence – Revisiting Punctuation and Grammar, The Q1340 Overcoming Barriers to Care Q0190? Payroll: the Basics Q0404? Post-Award Financial Administration: Processes, Offices, and Best Practices Q0620? Presentation Excellence Q0460? Project Management Essentials Q0470? Proofreading and Editing Q0590? Recharge Center Seminar Q0980? SAGE 101: Creating and Submitting eGC1s Q0490? Supervision Basics Q0331 Training, Coaching, and Mentoring for Success Q1050? UW Hiring Processes: Introduction to UWHIRES Q1380 Writing Minutes and Meeting Notes SLPQU? Strategic Leadership Program Revised 8/13/13 pod@uw.edu 206-543-1957 Page 5 of 12 Influencing Others Q0260 Building a Positive Work Culture Competency Description: y use appropriate strategies to gain acceptance of ideas, plans, or activities y project confidence y use persuasion to bring others around to a point of view y achieve results through directions, delegation, negotiation, and collaboration Q0950 Building on Emotional Intelligence: Transforming Communication Through Empathy Q1310 Designing the End-User Experience Q1020 Developing Dynamic Team Skills Q1240 Increasing Your Influence Q0640 Leadership Style Makes a Difference Q1410 Likeability Factor, The Q1360 Promoting Accountability in the Workplace Q0060 Turning Negative Emotions Into Positive Outcomes Competency may also apply to the following course(s): Q0030 Communication Style: Creating Positive Relationships and Results Q0040 Communications Q0300 Conflict Resolution Skills for Health Care Professionals Q1200 Cultivating Cultural Competence Q0000 Developing Assertiveness Skills Q0110 Emotional Intelligence Q0850 How to Give and Receive Feedback Q1210 Motivating Employees Q0240 Supervising in a Diverse Workplace Q0331 Training, Coaching, and Mentoring for Success Q1400 Trust Advantage, The Q1330 Unlocking Possibility Q0730 Working Across Generations SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series Revised 8/13/13 pod@uw.edu 206-543-1957 Page 6 of 12 Interpersonal Relations Q0260 Building a Positive Work Culture Competency Description: y build rapport with others y see another person's perspective and empathize with their feelings y pay attention to emotional cues and show sensitivity to customers, clients, and stakeholders y demonstrate awareness of other people's skills and ideas y deal with difficult people and challenging or volatile situations Q0950 Building on Emotional Intelligence: Transforming Communication Through Empathy Q0030 Communication Style: Creating Positive Relationships and Results Q0040 Communications Q0300 Conflict Resolution Skills for Health Care Professionals Q0230 Conflict Management Q1200 Cultivating Cultural Competence Q0220 Customer Service Excellence Q0000 Developing Assertiveness Skills Q1020 Developing Dynamic Team Skills Q0050 Difficult People and Difficult Behavior: Tips, Tactics, and Tools Q0110 Emotional Intelligence Q0850 How to Give and Receive Feedback Q1240 Increasing Your Influence Q0640 Leadership Style Makes a Difference Q1420 Likeability Factor, The Q0570 Managing Employee Performance Q0450 Planning and Facilitating Effective Meetings Q1030 Strategies to Overcome the Five Dysfunctions of a Team Q0240 Supervising in a Diverse Workplace Q0490 Supervision Basics Q0331 Training, Coaching, and Mentoring for Success Q0060 Turning Negative Emotions Into Positive Outcomes Q0730 Working Across Generations Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Competency may also apply to the following course(s): Q0720 Learned Optimism: Understanding Your Explanatory Style Revised 8/13/13 pod@uw.edu 206-543-1957 Page 7 of 12 Leading Change Q1310 Designing the End-User Experience Competency Description: y articulate the need for and value of change y lead people and organization through planned and unplanned change with confidence and clear direction y communicate during change y comfortable with ambiguity Q1251 Kaizen Methods and Practice Q0200 Learning to Lead Q1160 Master Process Planning Q1170 Process Improvement Tools Q0460 Project Management Essentials Q1290 Strategic Planning Tools SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series Competency may also apply to the following course(s): Q1200 Cultivating Cultural Competence Q1210 Motivating Employees Leading Others Q1410 Directing and Delegating Work Q0420 Leadership for Leads Competency Description: y focus and lead others to obtain a common goal y guide other people by providing direction, support, and a positive example y willing to put self "on the line," sometimes making unpopular decisions for good of the organization y instill in others a desire to achieve challenging objectives through goal- setting, high expectations, use of rewards, etc. y connect with staff informally, removing communication barriers and demonstrating accessibility Q0640 Leadership Style Makes a Difference Q0200 Learning to Lead Q0170 Making the Move From Peer to Supervisor Q0570 Managing Employee Performance Q1210 Motivating Employees Q1360 Promoting Accountability in the Workplace Q0240 Supervising in a Diverse Workplace Q0490 Supervision Basics Q0331 Training, Coaching, and Mentoring for Success Q1290 Strategic Planning Tools Q0730 Working Across Generations SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series ? Competency?may?also?apply?to?the?following?course(s):? Q0230 Conflict Management Q1200 Cultivating Cultural Competence Q0110 Emotional Intelligence Q0850 How to Give and Receive Feedback Q1240 Increasing Your Influence Q0450 Planning and Facilitating Effective Meetings Q1420 Likeability Factor, The Q0460 Project Management Essentials Q1350 Project Management for the Non-Project Manager Q1400 Trust Advantage, The Revised 8/13/13 pod@uw.edu 206-543-1957 Page 8 of 12 Managing Self Q1130 Assessing Your Career Fit Competency Description: y view yourself as in control of your own actions y manage own time to maximum advantage on a daily basis y allocate time and resources productively y work productively under pressure; cope with stress y know when to lead and when to follow Q0950 Building on Emotional Intelligence: Transforming Communication Through Empathy Q0030 Communication Style: Creating Positive Relationships and Results Q0300 Conflict Resolution Skills for Health Care Professionals Q1200 Cultivating Cultural Competence Q0000 Developing Assertiveness Skills Q0050 Difficult People and Difficult Behavior: Tips, Tactics, and Tools Q0910 Discovering Your Dependable Strengths Q0110 Emotional Intelligence Q0360 Ethics Law and the U, The Q0720 Learned Optimism: Understanding Your Explanatory Style Q0170 Making the Move From Peer to Supervisor Q0700 Managing Paper, Projects, and Priorities Q0430 Managing Stress Q1390 Navigating Change in a Complex World Q0510 Time Management Q0060 Turning Negative Emotions Into Positive Outcomes Q1330 Unlocking Possibility SLPQU Strategic Leadership Program Competency may also apply to the following course(s): Q1280 Business Email Etiquette and Management Q0230 Conflict Management Q0220 Customer Service Excellence Q1020 Developing Dynamic Team Skills Q1240 Increasing Your Influence Q0640 Leadership Style Makes a Difference Organizational Awareness Q1240 Increasing Your Influence Competency Description: y understand organizational structure and how to maneuver within it y recognize the dynamics of workplace politics y develop a network of contacts to reach goals y communicate strategically and effectively about organizational matters Q0150 Labor Relations Skills Q0170 Making the Move From Peer to Supervisor Q0490 Supervision Basics SLP20* SLP Level 2: Leadership Agility Series Competency may also apply to the following course(s): Q0260 Building a Positive Work Culture Q1200 Cultivating Cultural Competence Q1310 Designing the End-User Experience Q0070 Managing Corrective Action the UW Way Q0570 Managing Employee Performance Q1030 Strategies to Overcome the Five Dysfunctions of a Team SLPQU Strategic Leadership Program Revised 8/13/13 pod@uw.edu 206-543-1957 Page 9 of 12 Planning and Organizing Q1280 Business Email Etiquette and Management Competency Description: y determine in advance the best methods to accomplish projects and tasks y balance task requirements within constraints of schedules and budgets y assign work, personnel, and resources appropriately y develop contingency plans Q1310 Designing the End-User Experience Q1410 Directing and Delegating Work Q1251 Kaizen Methods and Practice Q0700 Managing Paper, Projects, and Priorities Q1160 Master Process Planning Q1390 Navigating Change in a Complex World Q0450 Planning and Facilitating Effective Meetings Q1170 Process Improvement Tools Q0460 Project Management Essentials Q1350 Project Management for the Non-Project Manager Q1180 Rapid Process Improvement Q1290 Strategic Planning Tools Q0510 Time Management Problem Solving and Decision-Making Q1310 Designing the End-User Experience Competency Description: y analyze causes and components of problems y understand complexities and draw accurate inferences and conclusions y use sound judgment to generate innovative solutions to problems y make good decisions with incomplete, ambiguous, or conflicting information Q1251 Kaizen Methods and Practice Q1160 Master Process Planning Q1290 Strategic Planning Tools Competency may also apply to the following course(s): Q0220 Customer Service Excellence Q1020 Developing Dynamic Team Skills Q1030 Strategies to Overcome the Five Dysfunctions of a Team Q0490 Supervision Basics SLPQU Strategic Leadership Program SLP20* SLP Level 2: Leadership Agility Series Process Improvement Q1310 Designing the End-User Experience Competency Description: y utilize systematic process for making improvements y demonstrate commitment to continuous improvement in alignment with organizational goals y implement smooth transition to a new policy, procedure, or program y communicate effectively throughout the process Q1251 Kaizen Methods and Practice Q1160 Master Process Planning Q1170 Process Improvement Tools Q1180 Rapid Process Improvement Competency may also apply to the following course(s): Q0460 Project Management Essentials Q1350 Project Management for the Non-Project Manager Q0510 Time Management Q0331 Training, Coaching, and Mentoring for Success Revised 8/13/13 pod@uw.edu 206-543-1957 Page 10 of 12 Recognizing Others Q0260 Building a Positive Work Culture Competency Description: y recognize the need to reward the various ways others perform and contribute y encourage and acknowledge a job well done y demonstrate awareness of differing preferences for being acknowledged Q0850 How to Give and Receive Feedback SLPQU Strategic Leadership Program Competency may also apply to the following course(s): Q0950 Building on Emotional Intelligence: Transforming Conversations Through Empathy Q1200 Cultivating Cultural Competence Q0240 Supervising in a Diverse Workplace Q0730 Working Across Generations Service Orientation Q0220 Customer Service Excellence Competency Description: y understand needs of internal and external customers y meet customer expectations without compromising organizational values/policies y deliver products or services at or above required quality level Q1310 Designing the End-User Experience Competency may also apply to the following course(s): Q1280 Business Email Etiquette and Management Speaking and Presenting Q0450 Planning and Facilitating Effective Meetings Competency Description: y effectively explain concepts and ideas to others y contribute to group discussions y prepare accurate and concise presentations targeted to audience and purpose y set appropriate tone and context to engage an audience y articulately and persuasively speak in public Q0620 Presentation Excellence Q0331 Training, Coaching, and Mentoring for Success Revised 8/13/13 pod@uw.edu 206-543-1957 Page 11 of 12 Strategic Thinking Q1310 Designing the End-User Experience Competency Description: y understand importance of patterns and trends in the development of organizational strategies y clearly articulate vision and direction for the organization y implement long-term planning and identify performance targets Q1240 Increasing Your Influence Q1251 Kaizen Methods and Practice Q1160 Master Process Planning Q0460 Project Management Essentials Q1290 Strategic Planning Tools SLP20* SLP Level 2: Leadership Agility Series Competency may also apply to the following course(s): Q0140 Interviewing Job Candidates Q1170 Process Improvement Tools Q1350 Project Management for the Non-Project Manager Q1360 Promoting Accountability in the Workplace Q1180 Rapid Process Improvement Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Teamwork Q0030 Communication Style: Creating Positive Relationships and Results Competency Description: y share expertise with team members to achieve desired results y be aware of and manage interpersonal dynamics of the group y determine when your own opinion is and is not conducive to group goals y enable others to work effectively toward a common goal y support and celebrate team accomplishments Q1020 Developing Dynamic Team Skills Q1240 Increasing Your Influence Q1030 Strategies to Overcome the Five Dysfunctions of a Team Q1400 Trust Advantage, The SLPQU Strategic Leadership Program Competency may also apply to the following course(s): Q0260 Building a Positive Work Culture Q0950 Building on Emotional Intelligence: Transforming Communication Through Empathy Q1200 Cultivating Cultural Competence Q0450 Planning and Facilitating Effective Meetings Q1350 Project Management for the Non-Project Manager Q0460 Project Management Essentials Q1360 Promoting Accountability in the Workplace Q0730 Working Across Generations Revised 8/13/13 pod@uw.edu 206-543-1957 Page 12 of 12 Valuing the Individual Q0260 Building a Positive Work Culture Competency Description: y understand and integrate concepts of diversity into your work y recognize that differences are a source of strength and use them to the benefit of projects or goals y demonstrate awareness of issues of age, gender, nationality, culture, religion, ethnic background, personality, and individual lifestyles y treat people with respect regardless of backgrounds, beliefs, or values that may be different from your own Q0950 Building on Emotional Intelligence: Transforming Communication through Empathy Q1200 Cultivating Cultural Competence Q0850 How to Give and Receive Feedback Q0240 Supervising in a Diverse Workplace Q0730 Working Across Generations Competency may also apply to the following course(s): Q0890 Business of Listening, The Q0030 Communication Style: Creating Positive Relationships and Results Q0040 Communications Q0640 Leadership Style Makes a Difference Q0570 Managing Employee Performance Q1210 Motivating Employees Q0490 Supervision Basics Q0331 Training, Coaching, and Mentoring for Success SLPQU Strategic Leadership Program Writing Q0010 Business Writing Fundamentals Competency Description: y prepare written communications that are clear, coherent, consistent, and correct y set appropriate tone and context to engage the audience y tailor writing appropriately for specific audiences and specific purposes (e.g., writing to summarize, writing to explain, writing to persuade) y edit and improve own and others' writing Q1280 Business Email Etiquette and Management Q1370 Not-So-Simple Sentence – Revisiting Punctuation and Grammar, The Q0470 Proofreading and Editing Q1380 Writing Minutes and Meeting Notes